COVID-19 and Your Service

All Kent County Facilities Are OPEN!

There is no higher priority to our entire Arrowaste family than the safety of our employees, customers & the communities we serve. As we come out of this challenging time together, we will continue to closely monitor the guidance of the World Health Organization, the Centers for Disease Control, government agencies, the National Waste & Recycling Association, & other leadership venues for guidance in this ever evolving circumstance.

There are no significant changes to the scheduled collection of your household & business waste. Please follow us on social media for the most up-to-date service updates.

Go Online with Billing and Payments

Skip the mail. You can do it all from your computer! It’s easy & convenient to receive your bill via email, view your bill online & make payments online. Grab a recent printed bill to reference your account number, & sign up today. Auto-pay is also available!

Online Bill Access

Frequently Asked Questions

Yes, our trucks are on the streets picking up all waste & recycling as scheduled. We’re out there, for you.

All services are on schedule. We do not anticipate any delay in service at this time.

At this time, we do not anticipate any significant changes to the scheduled collection of your household or business waste. We ask that customers continue to securely bag all garbage and gently rinse out recyclable containers. All material should be placed at the curb the night before your regularly scheduled pick-up day.

As a COVID-19 precaution, our staff may occasionally be limiting the amount of times they exit the trucks, so we can continue to serve your business and home safely. Additional items outside your cart are permitted; If consistent, we may suggest a 2nd cart for your home’s convenience.

Yes, online payment is available 24/7 on our secure Bill Pay page.

Our payment center in Jenison is closed to the public as a COVID-19 precaution.

Yes, you may still mail in your payments as usual. However, we are encouraging online payments for the safety of our customers, as well as our staff members.

Recent Updates

Public Payment Center Closed

In an effort to keep our valued customers & employees healthy during this time, we have closed our Jenison payment center to the public. We will still be accepting & processing payments. To make a payment, we encourage you to use our online bill payment system. We apologize for any inconvenience this may have caused, & while the drop-box outside the office or mailing your payment as usual remain options – We would prefer to protect you & protect our employees by skipping the hard-copy/paper methods at this time.

Garbage and recycling services are still on schedule.  We ask that customers continue to securely bag all garbage & gently rinse out recyclable containers. As always, recyclables should not be placed in bags. All material should be placed at the curb the night prior to your normal pick up day.

May the grace of God be with you, now & always!

Contact Us

Our local staff is happy to answer more detailed questions about your service or billing. You can also call 616-748-1955

Service Update Emails

Do you want to know if your service will be postponed due to holidays, bad weather or other events? We’ll send you an email with any important changes.