Privacy Policy

Effective Date/Last Updated: May 25, 2022

This Privacy Policy (“Policy”) describes the Personal Information collected by Arrowaste, Inc. (“Company,” “we,” “us,” or “our”) online through this website (the “Site”), and how Personal Information is used, protected and shared. If you have questions or concerns about this Policy, please contact us as set forth below.

Privacy laws and guidelines are part of a constantly changing environment. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. All changes will be effective immediately upon posting to the Site. Material changes will be conspicuously posted on the Site or otherwise communicated to you.

If you use this Site, you must comply with our Term of Use (“Terms“) found www.arrowaste.com/terms-of-use

We Collect Information You Provide

Personal Information. You can visit the Site without submitting Personal Information. If you elect to provide data that personally identifies you (“Personal Information”) such as your name, e-mail address, mailing address and phone number, we will collect, use, and share such Personal Information pursuant to this Policy and applicable law.

Personal Information is required to use certain features on the Site, for example, to request a quote, contact us via email or our Contact Us form (where we may retain your message’s content and our response), submit job application materials, receive or request data from us (e.g., catalogs and newsletters), and respond to communications from us (e.g., surveys and promotional offers).

Online Forms. We have various online forms where you can contact us and/or request additional information or services from us. For example, you can request services, rent equipment, schedule waste pick-up, sign-up for paperless billing, request a quotation and more. We collect any information you send to us through our online forms. We will use that information to address your request, and as otherwise described in this Policy. Please do not send us Sensitive Data (defined below) when filling out online forms.

Accounts. To make payments online, you must create an online account with our vendor SoftPak and submit certain Personal Information to them, such as your name, an email address, and a password. This data will also be used to populate a profile within your account. When you establish and use an account, you are not on the Site but instead using a third-party website controlled by SoftPak. SoftPak’s terms and privacy policy govern the collection and use of the data, including Personal Information, that you submit through your account, not this Policy. We do receive certain contact information from SoftPak that we use as described in this Policy.

Order & Payment Data. When you pay your bill online, we use our PCI-compliant payment processor SoftPak to help us facilitate payment. We do not receive your credit card, debit card, bank account numbers or other financial information when you make a payment online; such information is provided directly to our payment processor. However, we do receive information about your payment and your contact information (e.g. name, email address, mailing address, phone number, payment amount, etc.). Company will keep a record of your purchases. We may collect tax identification numbers you submit for tax purposes.

Marketing Communications; Email Opt-Out. If you provide your email address to us, you understand that we may send you emails, including marketing emails. We may use vendors to deliver communications to you. You may opt-out of marketing emails by using the unsubscribe link in the email or contacting us at contactus@arrowaste.com with “Unsubscribe” in the subject line. To opt out of other communications (e.g., postal marketing and telemarketing), please contact us as set forth below. Opting out of marketing communications does not necessarily opt you out of communications about your account, services or transactions.

Applying to Work with Us. In the event you wish to apply for a position with us, we will need to collect your contact information and employment related information. If you send us your job application materials, we will only use and share those job application materials to evaluate your qualifications to work with Company and its affiliates.

Live Chat. When you use a live chat feature on our Site, we collect any information discussed during your chat with us. We may use a service provider to make this chat feature available to you. If you are signed into your account while chatting with us, Company or its vendors may be able to link the chat with your account.

Feedback. When you provide comments or feedback about our Site, the content on the Site, or our products or services (“Feedback“), we will not treat that Feedback as confidential and we may use that Feedback for any purpose in our sole discretion so long as it does not personally identify you. Feedback will be used without attribution or compensation to you.

Sweepstakes & Contests. We may offer sweepstakes or contests. To participate you must submit certain Personal Information requested at the time. Personal Information collected via sweepstakes and contests may be (i) used to contact you with promotional and related communications, (ii) shared with our vendors, and (iii) subject to additional terms provided to you at such time.

Business Contracts with Us. When a business contracts directly with us for the purchase of our services, we may collect the business contact information of those involved. The processing of any information provided in such a business context is governed by the contracts between that business and Company.

Data Automatically Collected

Cookies & Other Tracking Technologies.

What types of online tracking mechanisms do we use? We may use cookies, web beacons, pixel tags and other tracking technologies (collectively “Cookies“) on our Site.

What are cookies and web beacons / pixel tags? A cookie is a small text file that our Site saves onto your computer or device when you use the Site that provides us certain information about your activities. Cookies allow the Site to remember your actions and preferences and recognize you or your browser, along with some information you provided. Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage.

Why do we collect Cookies? We use Cookies to:

make our Site function properly;
provide personalized experiences;
tailor our interactions with you;
help with our marketing efforts;
provide us with valuable data and statistics about the usage and effectiveness of our Site and to help us improve our Site; and
help us improve our services.

What type of information do Cookies collect? The Cookies on our Site may collect information such as:

IP addresses assigned to the computers and other devices you use;
your internet service provider;
device ID number;
approximate geographic location, including city and zip code;
browser type;
Site pages visited;
websites you access before and after visiting the Site, and
data related to how and when you use the Site.

We may combine information from Cookies with other Personal Information.

How long do Cookies last? A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only for so long as you are visiting the applicable Site and are typically deleted when you exit your web browser. Persistent Cookies exist for a set period of time, for example, up to several months or years. Each time you visit a Site that has implemented a persistent Cookie, the persistent Cookie is renewed and that Cookie will remain active until its predetermined expiration date. You can manually delete persistent Cookies through your browser settings.

First and Third-party Cookies. Cookies may either be “first-party” or “third-party” Cookies. A first-party Cookie allows your web browser to talk to the actual Site that you are visiting (i.e. this Site). A third-party Cookie allows your web browser to talk to a third-party website, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider. We may not have control over how a third-party uses information collected through third-party Cookies.

How do you manage Cookies or opt-out? Most browsers automatically accept cookies. You can disable this function by changing your browser settings, but disabling cookies may impact your use and enjoyment of the Site. Not all features or functions of the Site may work properly if you disable Cookies. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Site.

California’s “Do-Not-Track” Requirement. we currently do not honor “do not track” requests.

Website Analytics. We use various third-party ad tech providers to help us learn more about how users interact with our Site. Those third-party providers place cookies on your browser or device and then we receive information about the interactions on our website.

As one example, we use Google Analytics to collect and process information about your use of the Site. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site.

We may also implement additional add-on services to Google Analytics, such as:

Remarketing with Google Analytics, which uses user behaviors on our Site to help us identify users for our remarketing campaigns.

Google Display Network Impression Reporting, which provides us information about how often our ads are shown.

To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

Online Behavioral Advertising. We use service providers to provide interest-based advertising services. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including this Site) over time and across different websites. The data collected may be associated with your Personal Information. These advertisements may appear on the Site and on other websites, and may be sent to you via email.

We use Google Ads to serve ads across various websites. Google uses Cookies to collect data about your visits to the Site to generate targeted advertisements to you on other websites that you visit. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.

To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.

Google Maps. The Site contains maps provided by other vendors for your convenience. Company and such other parties may collect data about how you interact with the maps. For example, Google may collect usage data on maps embedded on the Site. Even if you do not interact with the maps, Google may still collect certain information about your interactions with our Site. If you are signed into your Google account when accessing our Site, Google may connect your activities with your Google account information. Please see Google’s Privacy Policy for more information.

Videos and YouTube. The Site contains videos and embedded content provided by Company and other parties, including visible content and/or feeds scripts embedded in the Site’s code. Company and such other parties may collect data about how you interact with such content. Specifically, our use of YouTube content requires us to implement certain application programming interfaces (APIs) from YouTube, which allow for data collection, disclosure and use by YouTube pursuant to the Google Privacy Policy available here. For example, YouTube may collect usage data on videos embedded on the Site. Even if you do not watch videos, YouTube may still collect certain information about your interactions with our Site if you are signed into your YouTube account or Google account when accessing our Site. YouTube, LLC is owned by Google. Please see Google’s Privacy Policy for more information. You may revoke YouTube’s access to your data by visiting the Google security settings page available here.

Data from Other Sources

We may obtain data about individuals from various third-party companies and public sources and we may combine that data with other Personal Information. This enhances our existing data about our users (e.g., adding address data, learning new prospective customer addresses), improves our ability to contact you, and enhances our marketing capabilities.

Social Media

We are active on social media, including for example, Facebook, Twitter, Instagram, YouTube, Pinterest and LinkedIn (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post on our Social Media pages.

The Site may use advertising networks and services offered by Social Media platforms to deliver advertising content. Use of these services requires Social Media platforms to implement cookies or pixel tags to deliver ads to you while you access the Site. Your use of Social Media is governed by the privacy policies and terms of the providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.

How We Use Personal Information. In addition to those purposes described throughout this Policy, we use Personal Information for the following purposes:

As Stated or Agreed to at the Point of Collection. We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use Personal Information to respond to your questions, comments, or complaints, to provide you a quote and related information, to facilitate payment of your bill online (including collections purposes) and to report late payments to credit bureaus. We may also use Personal Information as requested or consented to by you.

Administration. We use Personal Information for administrative purposes, such as managing accounts, facilitating payments, transactions and services, to inform our business strategies, to understand the Site’s demographics and user preferences, for evaluating applications, and managing profiles.

Site Management. We use Personal Information for Site management, such as troubleshooting problems, improving the content and functionality of the Site, Site security and fraud prevention, statistical and other analyses of the Site, and to customize the Site to you and our users.

Advertising and Communications. We may use Personal Information to send you promotions or to perform targeted advertising, to notify you of new services, products or programs, to notify you of new features of our Site, to notify you of changes to our Terms or this Policy, and for other similar communications.

To Protect Our Rights. We may use Personal Information to protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, our Site, or to other users of the Site. We may also use Personal Information to seek business, financial or legal advice, and to respond to other legal requests.

Retention of Personal Information

We will keep Personal Information for the period of time necessary to fulfil the purposes described in this Policy, unless a longer retention period is permitted or required by law.

Disclosure of Personal Information

We may share Personal Information with the following parties, in compliance with applicable laws:

Employees and Affiliates. We may share Personal Information with our employees and affiliates who have a need to know the information for our business purposes.

Service Providers and Vendors. We may share Personal Information with service providers and/or other vendors that provide services for us. For example, we may share Personal Information with vendors to help us host and manage the Site; provide targeted advertising and other marketing; improve the content and functionality of the Site; perform data analysis and statistical analysis; troubleshoot problems with the Site; provide payment processing services; provide public relations; provide email services; provide data processing; and support or provide the security of the Site.

Collection Agencies and Credit Bureaus. We may share your Personal Information with collection agencies and credits bureaus relating to your payment history (including late payments) and for collections purposes.

Government Officials / Law Enforcement. We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, Company or any other party.

Professional Advisors. We may share Personal Information with our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to Company.

Change in Ownership. In the event Company is the subject of a change of control or in the event the Site changes ownership, in whole or in part, or in the event of a bankruptcy, receivership or a similar transaction, we may provide Personal Information to the subsequent owner(s). We may also share Personal Information during the due diligence process related to the foregoing.

Other. We may share Personal Information with third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).

Use and Disclosure of Non-Personal Information.

Company may collect, use, share, transfer and otherwise process de-identified and aggregated information that it receives or creates for any purposes in its sole discretion, in compliance with applicable laws. Company is the sole and exclusive owner of such de-identified and aggregated information, including if Company de-identifies Personal Information so that it no longer considered Personal Information under applicable data protection laws.

Sensitive Data.

“Sensitive Data” is any data that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that involves genetic or biometric data or data concerning health or sexual orientation. We may collect some Sensitive Data about you when you apply for certain jobs with us. We will only use that Sensitive Data to evaluate your eligibility to work with us and our affiliates. Except as previously stated, we do not intend to collect any Sensitive Data from you, so please do not provide any other Sensitive Data to us.

Children’s Information.

We do not knowingly collect, use, or share Personal Information from children under 13. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.

Data Security

We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law.

You understand that no data transmission over the internet or device can be guaranteed to be 100% secure. While we strive to protect Personal Information, we do not guarantee the security of Personal Information and you provide Personal Information at your own risk.

Access from Outside the United States

If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the in other jurisdictions.

Third-Party Websites

The Site may link to, or be linked to, websites not owned and/or controlled by us, such as when you establish and use an account to pay your bill. We are not responsible for third parties’ privacy policies or practices. This Policy does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit. For example, in some cases you may be directed to a third-party website when applying for a job with us, and their privacy policy will apply to their collection of data on their website.

Access & Update Your Personal Information

To access or update your Personal Information as it exists in our records, please contact us using the information below.

Terms Applicable Only to California Residents

Shine the Light. Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to obtain: (i) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (ii) a description of the categories of Personal Information disclosed, by emailing us at the address described in the Contact Us section below.

Right to Opt-Out. We do not sell Personal Information. Under certain state laws, you have the right to opt-out of the sale of your Personal Information.

Non-Discrimination. California residents have the right to not receive discriminatory treatment for exercising any of their rights under applicable California privacy laws. If we choose to offer a financial incentives program in the future, additional terms will apply which may be an exception to this section.

Contact Us

If you have questions or concerns regarding this Policy, contact us at:

Arrowaste, Inc.
Attn: Management Team
1296 Chicago Drive, Jenison, MI 49428
616-748-1955
contactus@arrowaste.com